CallCorp - Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3) – Maintenance details

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Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)

Completed
Scheduled for September 18, 2024 at 7:00 AM – 9:00 AM

Affects

CallCorp Contact Center US

Under maintenance from 7:00 AM to 9:00 AM

CallCorp Contact Center US (BND2)

Under maintenance from 7:00 AM to 9:00 AM

CallCorp Contact Center US (BND3)

Under maintenance from 7:00 AM to 9:00 AM

Updates
  • Completed
    September 18, 2024 at 9:00 AM
    Completed
    September 18, 2024 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    September 18, 2024 at 7:00 AM
    In progress
    September 18, 2024 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 18, 2024 at 7:00 AM
    Planned
    September 18, 2024 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor maintenance release 24.2.11 to US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None
    Maintenance Window Duration: 2 hours
    Start Date and Time: Wednesday, September 18 01:00 (Mountain Time)
    End Date and Time: Wednesday, September 18 03:00 (Mountain Time)

    There is no downtime expected during this maintenance window

    Changelog:

    CCDEV-7462 Monitoring: Failed to Evaluate Error Shown
    CCDEV-7442 Cross Center Reporting - Monitoring has no audio
    CCDEV-7307 Update auto demo AI model
    CCDEV-6965 Move HSMs did not remove the old REDIS key
    CCDEV-6860 Screen pop issue with transfer
    CCDEV-6832 Timeline Summary Spyglass icon and alert triangles not showing
    CCDEV-6721 Issue with Silent monitoring