Incident - CallCorp Contact Center US (BND3) - Incident details - CallCorp - Status

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Incident - CallCorp Contact Center US (BND3)

Resolved

Operational

Started over 1 year agoJuly 16, 2025Lasted 1 hour 49 minutesJuly 16, 20259:3611:26 PMUTC

Affected

CallCorp Contact Center US

CallCorp Contact Center US (BND3)

Updates

Resolved
July 16, 2025 at 11:26 PMUTC
Resolved
July 16, 2025 at 11:26 PMUTC
Our engineering teams have RESOLVED the technical issue which may have been impacting your service.
Users may need to log out of the platform, clear their browser cache, and log back in.
No further updates are expected.
We will provide a Root Cause Analysis (RCA) upon request.
Monitoring
July 16, 2025 at 9:57 PMUTC
Monitoring
July 16, 2025 at 9:57 PMUTC
Engineering teams have resolved the issue.

We are continuing to monitor the platform.
Identified
July 16, 2025 at 9:46 PMUTC
Identified
July 16, 2025 at 9:46 PMUTC
We have now identified the cause of the issue.

Engineering teams are working on a solution.

Further updates will be provided in due course.
Investigating
July 16, 2025 at 9:36 PMUTC
Investigating
July 16, 2025 at 9:36 PMUTC
We are aware of a technical issue which may impact your service on US (BND3) .
Engineering teams are investigating
We will provide updates shortly.