CallCorp - Maintenance (Minor Release) - CallCorp Contact Center US (BND2) โ€“ Maintenance details

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Maintenance (Minor Release) - CallCorp Contact Center US (BND2)

Completed
Scheduled for July 25, 2025 at 7:00 AM โ€“ย July 28, 2025 at 10:04 AM

Affects

CallCorp Contact Center US

Under maintenance from 7:00 AM to 10:04 AM

CallCorp Contact Center US (BND2)

Under maintenance from 7:00 AM to 10:04 AM

Updates
  • Completed
    July 28, 2025 at 10:04 AM
    Completed
    July 28, 2025 at 10:04 AM
    Maintenance has completed successfully.
  • In progress
    July 25, 2025 at 7:00 AM
    In progress
    July 25, 2025 at 7:00 AM
    Maintenance is now in progress
  • Completed
    July 25, 2025 at 7:00 AM
    Completed
    July 25, 2025 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor maintenance release 25.2.1 to US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None
    Maintenance Window Duration: 4 hours
    Start Date and Time: Wednesday, July 25, 2025 1:00 AM Mountain Time
    End Date and Time: Wednesday, July 25, 2025 5:00 AM Mountain Time

    There is no downtime expected during this maintenance window

    Changelog:
    CR-541: Allow Agent Assignment in Zendesk Popup
    CCDEV-11559: Implement BYODB Process for Surveys
    CCDEV-10764: AIAgent Patch
    CCDEV-11468: Fix Column Grid Number v.s Dropdown Number
    CCDEV-11651: Fix Extension Greeting Calls Routing to Two Agents

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