CallCorp - Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3) – Maintenance details

Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.2.4 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None

Maintenance Window Duration: 120 minutes
Start Date and Time: Tuesday August 12, 2025 01:00 (MT)
End Date and Time: Tuesday August 12, 2025 03:00 (MT)

There is no downtime expected during this maintenance window

Changelog:

• Change Request: Fix Transcription and AI Summary Billing Report

• Risk: Low

• Reference ID:10617

• Change Request: Change Report Designer Columns from Checkbox to Text

• Risk: Low

• Reference ID: 11594

• Change Request: Fix Agentless Voice Dialer Causing Blank Screen

• Risk: Low

• Reference ID: 11788

• Change Request: Add AI Billing Summary Report + Add Column to AI Billing Details

• Risk: Low

• Reference ID: 11754

• Change Request: Changes to Personal Queue/Voicemail Needs

• Risk: Low

• Reference ID: 11755

• Change Request: Fix Not Being Able to View Email Body as PlainText

• Risk: Low 

• Reference ID:11595

• Change Request: Fix Issue with Dashboard Agent View Showing Incorrect Data

• Risk: Low

• Reference ID: 11707

• Change Request: Expose UserID in Survey Reports

• Risk: Low

• Reference ID: 11667

• Change Request: Remove Temporary API for Deleting Agentless Contacts

• Risk: Low

• Reference ID: 11485

• Change Request: Remove Extra Filter Total in Report Designer

• Risk: Low

• Reference ID: 11350

• Change Request: Revert UserCall Timeline Change

• Risk: Low

• Reference ID: 11653