Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3) - Maintenance details - CallCorp - Status

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Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)

Completed

Scheduled for September 11, 2025 at 7:00 AM – 11:00 AM

Affects

CallCorp Contact Center US

CallCorp Contact Center US (BND2)

CallCorp Contact Center US (BND3)

Updates

Completed
September 11, 2025 at 11:00 AM
Completed
September 11, 2025 at 11:00 AM
Maintenance has completed successfully
In progress
September 11, 2025 at 7:00 AM
In progress
September 11, 2025 at 7:00 AM
Maintenance is now in progress
Planned
September 11, 2025 at 7:00 AM
Planned
September 11, 2025 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.2.7 to US - (BND2 + BND3)
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Thursday September 11, 2025 01:00 AM (Mountain Time)
End Date and Time: Thursday September 11, 2025 05:00 AM (Mountain Time
This window applies to customers on US - BND2 + BND3
There is no expected downtime during this window.
Changelog:
- Change Request: Fix Virtual Machine Placeholder Getting stuck and not Clearing
- Risk: Low
- Reference ID: 12202
- Change Request: Fix Bulk Admin Requeue not being Restricted by Dashboard Requeue Role
- Risk: Low
- Reference ID: 12151
- Change Request: Add New Reporting Metric: Touchpoint Description
- Risk: Low
- Reference ID: 11750
- Change Request: Fix for Incorrect Missed Call Notification on Outbound PBX Calls
- Risk: Low
- Reference ID: 11447
- Change Request: Enable Ability for Auto-Answer for All Channels
- Risk: Low
- Reference ID: 12034
- Change Request: Fix ‘Abandoned in IVR’ Metric Breaking Report
- Risk: Low
- Reference ID: 12164
- Change Request: Fix Reporting Showing Wrong Call Type for Inbound Leg of Agent to Agent Calls
- Risk: Low
- Reference ID: 12054
- Change Request: Outbound PBX Calls Now Display as ‘PBX’ in Reports
- Risk: Low
- Reference ID: 12094
- Change Request: Fix In-Queue Timeout Calls to Internal Users to show as ‘Diverted to Internal User’
- Risk: Low
- Reference ID: 12094
- Change Request: Fix REDIS Errors Relating to Connectivity Across Bands due to Case Sensitivity
- Risk: Low
- Reference ID: 11868
- Change Request: Fix Voicemail Interactions Getting Stuck After Divert from Call Queue
- Risk: Low
- Reference ID: 12162
- Change Request: Fix Agents & Contacts Dashboard Visibility for User with Filter Groups Enabled
- Risk: Low
- Reference ID: 12071
- Change Request: Remove Schema from System to Prevent Bad Actors
- Risk: Low
- Reference ID: 601