CallCorp - Incident - CallCorp Contact Center US (BND3) – Incident details

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Incident - CallCorp Contact Center US (BND3)

Resolved
Major outage
Started about 7 hours agoLasted 1 hour 9 minutes

Affected

CallCorp Contact Center US

Major outage from 3:24 PM to 4:33 PM

CallCorp Contact Center US (BND3)

Major outage from 3:24 PM to 4:33 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been fully resolved.

  • Monitoring
    UTC
    Monitoring

    This issue is now resolved. We are monitoring the platform, for stability.
    Some contact centers may see stuck interactions - if requeuing these fails, they will need to be cleared.

  • Identified
    UTC
    Identified

    The platform is now back in a good state.
    We are carrying out some cleanups which should rectify any remaining issues.

  • Investigating
    UTC
    Investigating

    We are aware of a technical issue which may impact your service on CallCorp US (BND3) .
    Agents may be unable to handle calls.

    Engineering teams are investigating
    We will provide updates shortly.

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