CallCorp - Incident - CallCorp Contact Center US (BND3) – Incident details

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Incident - CallCorp Contact Center US (BND3)

Resolved
Operational
Started about 2 months agoLasted about 2 hours

Affected

CallCorp Contact Center US

Major outage from 9:36 PM to 11:26 PM

CallCorp Contact Center US (BND3)

Major outage from 9:36 PM to 11:26 PM

Updates
  • Resolved
    Resolved

    Our engineering teams have RESOLVED the technical issue which may have been impacting your service.

    Users may need to log out of the platform, clear their browser cache, and log back in.

    No further updates are expected.

    We will provide a Root Cause Analysis (RCA) upon request.

  • Monitoring
    Monitoring

    Engineering teams have resolved the issue.

    We are continuing to monitor the platform.

  • Identified
    Identified

    We have now identified the cause of the issue.

    Engineering teams are working on a solution.

    Further updates will be provided in due course.

  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on US (BND3) .

    Engineering teams are investigating

    We will provide updates shortly.

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