CallCorp - Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3) – Maintenance details

Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.3.5 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None

Maintenance Window Duration: 180 minutes
Start Date and Time: Thursday December 4, 2025 1:00 am MST
End Date and Time: Thursday December 4, 2025 4:00 am MST

There is no downtime expected during this maintenance window

Changelog:

Change Request: Increase Temporary User Password Expiration from 2 Hours to 30 Days for User Creation
Risk: Low
Reference ID: 12812

Change Request: Retain Targeted Agent Assignment on Voicemail After Force Logoff
Risk: Low
Reference ID: 13318

Change Request: Preserve Fix for Users Report Not Emailed or Downloadable in Reseller Billing Reports
Risk: Low
Reference ID: 13314

Change Request: Improve Contact Manager Bulk Upload and Export: Support Large Imports, Prevent Duplicates, and Enable Full Data Export
Risk: Low
Reference ID: 12194

Change Request: Restore Agent Access to Pre-25.3 Submitted Evaluations by Correcting Visibility Flag
Risk: Low
Reference ID: 13317

Change Request: Migrate AgentX Real-Time State and Queue Management to WidgetView Architecture
Risk: Low
Reference ID: 12328

Change Request: Fix inaccurate call duration displayed in dashboard for rejected agentless callbacks
Risk: Low
Reference ID: 13191

Change Request: Fix timezone interpolation failure in greetings after menu transitions
Risk: Low
Reference ID: 13309