CallCorp Contact Center US (BND2) - Operational
CallCorp Contact Center US (BND2)
CallCorp Contact Center US (BND3) - Operational
CallCorp Contact Center US (BND3)
Notice history
Feb 2026
- UpdateFebruary 19, 2026 at 11:28 AMUpdateFebruary 19, 2026 at 11:28 AM
Due to a technical issue, this maintenance work has NOT been completed.
A new date will be notified in due course. - CompletedFebruary 19, 2026 at 11:00 AMCompletedFebruary 19, 2026 at 11:00 AMMaintenance has completed successfully
- In progressFebruary 19, 2026 at 7:00 AMIn progressFebruary 19, 2026 at 7:00 AMMaintenance is now in progress
- PlannedFebruary 19, 2026 at 7:00 AMPlannedFebruary 19, 2026 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 25.3.12 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: NoneMaintenance Window Duration: 4 hours
Start Date and Time: Thursday February 19 00:00 (Mountain Time)
End Date and Time: Thursday February 19 04:00 (Mountain Time)There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge
- CompletedFebruary 05, 2026 at 9:00 AMCompletedFebruary 05, 2026 at 9:00 AMMaintenance has completed successfully
- In progressFebruary 05, 2026 at 7:00 AMIn progressFebruary 05, 2026 at 7:00 AMMaintenance is now in progress
- PlannedFebruary 05, 2026 at 7:00 AMPlannedFebruary 05, 2026 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 24.3.11 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: NoneMaintenance Window Duration: 2 hours
Start Date and Time: Thursday February 4, 2026 12:00 AM Mountain Time
End Date and Time: Thursday February 4, 2026 02:00 AM Mountain TimeThere is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge
Jan 2026
- CompletedJanuary 29, 2026 at 11:00 AMCompletedJanuary 29, 2026 at 11:00 AMMaintenance has completed successfully
- In progressJanuary 29, 2026 at 7:00 AMIn progressJanuary 29, 2026 at 7:00 AMMaintenance is now in progress
- PlannedJanuary 29, 2026 at 7:00 AMPlannedJanuary 29, 2026 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 25.3.10 to US - BND2
Risk: Low
Impact: None
Expected Downtime Duration: NoneMaintenance Window Duration: 4 hours
Start Date and Time: Thursday January 29 2026 07:00 (UTC)
End Date and Time: Thursday January 29 2026 11:00 (UTC)There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge
- CompletedJanuary 22, 2026 at 11:00 AMCompletedJanuary 22, 2026 at 11:00 AMMaintenance has completed successfully
- In progressJanuary 22, 2026 at 7:00 AMIn progressJanuary 22, 2026 at 7:00 AMMaintenance is now in progress
- PlannedJanuary 22, 2026 at 7:00 AMPlannedJanuary 22, 2026 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 25.3.10 to US - BND3
Risk: Low
Impact: None
Expected Downtime Duration: NoneMaintenance Window Duration: 4 hours
Start Date and Time: Thursday January 22nd 2026 07:00 (UTC)
End Date and Time: Thursday January 22nd 2026 11:00 (UTC)There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge
- CompletedJanuary 14, 2026 at 11:00 AMCompletedJanuary 14, 2026 at 11:00 AMMaintenance has completed successfully
- In progressJanuary 14, 2026 at 7:00 AMIn progressJanuary 14, 2026 at 7:00 AMMaintenance is now in progress
- PlannedJanuary 14, 2026 at 7:00 AMPlannedJanuary 14, 2026 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 25.3.9 to US - BND2
Risk: Low
Impact: None
Expected Downtime Duration: NoneMaintenance Window Duration: 4 hours
Start Date and Time: Wednesday January 14, 2026 00:00 (Mountain Time)
End Date and Time: Wednesday January 14, 2026 04:00 (Mountain Time)There is no downtime expected during this maintenance window
For details of any new features included in this release, please click here:
Minor Release FeaturesChangelog:
Change Request: Fixed duplicate error messages after long mobile app sessions
Risk: Low
Reference ID: 11021Change Request: Fix for mobile agents blocked from taking calls due to ‘another instance is running’ warning
Risk: Low
Reference ID: 13653Change Request: Fix Filter Groups No Longer Hiding MS Teams and WebEx Users
Risk: Low
Reference ID: 13360Change Request: Fix Voicemail play button now visible in PPL embedded agent Recents view
Risk: Low
Reference ID: 13420Change Request: Fixed intermittent spacebar deletions in Agent WebChat
Risk: Low
Reference ID: 13648Change Request: Fixed ‘In Conversation’ column visibility for callback interactions in Queue Handling dashboards
Risk: Low
Reference ID: 13639Change Request: Fixed Calabrio RTA JSON parsing error for responsecode (boolean vs int)
Risk: Low
Reference ID: 13528Change Request: Prevented SessionId reference errors when performing outbound consult transfers
Risk: Low
Reference ID: 13531Change Request: All AI processing moved to Azure OpenAI for HIPAA compliance
Risk: Low
Reference ID: 13637Change Request: Fixed log errors from Agent queue widget to prevent excessive disk usage
Risk: Low
Reference ID: 13596Change Request: Fix System CouchDB “Delete” action restored in System UI
Risk: Low
Reference ID: 13633Change Request: New ‘Callbacks Requested % of Offered’ Metric in Callback Summary Reports
Risk: Low
Reference ID: 13643Change Request: Improved reliability for screen recording uploads to Azure storage
Risk: Low
Reference ID: 13492Change Request: Fixes to Callback ‘Not Delivered’ and Divert Metrics
Risk: Low
Reference ID: 13355Change Request: Fix intermittent DE call state issues observed for users
Risk: Low
Reference ID: 13508Change Request: Include Chat Transcripts in GDPR Subject Access Requests and Right‑to‑Forget
Risk: Low
Reference ID: 13474Change Request: Fix calls being closed without a required disposition
Risk: Low
Reference ID: 13475Change Request: Fix for stuck agents and concurrency issues during high‑volume agentless callbacks
Risk: Low
Reference ID: 13504Change Request: Fix for missing chat transcript when requeuing chats between agents
Risk: Low
Reference ID: 2272Change Request: Improved email UI to prevent accidental interaction closures
Risk: Low
Reference ID: 9487Change Request: Fix for ‘Unknown Contact’ entries in Recent Calls and All Interactions
Risk: Low
Reference ID: 12547Change Request: Fix random string values in Originator field on Active Contacts dashboard
Risk: Low
Reference ID: 13376Change Request: Fix intermittent disappearance of high‑volume queues on Queue Handling dashboard
Risk: Low
Reference ID: 13375Change Request: Fix chat routing failure for newly created Band 2 and 3 contact centers
Risk: Low
Reference ID: 13330Change Request: Fix Queue Email Signatures Not Added to New and Reply Emails
Risk: Low
Reference ID: 13354Change Request: Fix for live chat sessions when “Offer Chat Transcript” is disabled
Risk: Low
Reference ID: 13409Change Request: Removed 300 record limit on user_lookup sync to BYODB
Risk: Low
Reference ID: 13421Change Request: Add User-Level Filtering to ACD Users Real-Time Dashboard Card
Risk: Low
Reference ID: 13365Change Request: New “Answered % of Non‑Abandoned” summary metric
Risk: Low
Reference ID: 13344IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge
- CompletedJanuary 08, 2026 at 11:00 AMCompletedJanuary 08, 2026 at 11:00 AMMaintenance has completed successfully
- In progressJanuary 08, 2026 at 7:00 AMIn progressJanuary 08, 2026 at 7:00 AMMaintenance is now in progress
- PlannedJanuary 08, 2026 at 7:00 AMPlannedJanuary 08, 2026 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 25.3.9 to US - BND3
Risk: Low
Impact: None
Expected Downtime Duration: NoneMaintenance Window Duration: 4 hours
Start Date and Time: Thursday January 8, 2026 00:00 (Mountain Time)
End Date and Time: Thursday January 8, 2026 04:00 (Mountain Time)There is no downtime expected during this maintenance window
For details of any new features included in this release, please click here:
Minor Release FeaturesChangelog:
Change Request: Fixed duplicate error messages after long mobile app sessions
Risk: Low
Reference ID: 11021Change Request: Fix for mobile agents blocked from taking calls due to ‘another instance is running’ warning
Risk: Low
Reference ID: 13653Change Request: Fix Filter Groups No Longer Hiding MS Teams and WebEx Users
Risk: Low
Reference ID: 13360Change Request: Fix Voicemail play button now visible in PPL embedded agent Recents view
Risk: Low
Reference ID: 13420Change Request: Fixed intermittent spacebar deletions in Agent WebChat
Risk: Low
Reference ID: 13648Change Request: Fixed ‘In Conversation’ column visibility for callback interactions in Queue Handling dashboards
Risk: Low
Reference ID: 13639Change Request: Fixed Calabrio RTA JSON parsing error for responsecode (boolean vs int)
Risk: Low
Reference ID: 13528Change Request: Prevented SessionId reference errors when performing outbound consult transfers
Risk: Low
Reference ID: 13531Change Request: All AI processing moved to Azure OpenAI for HIPAA compliance
Risk: Low
Reference ID: 13637Change Request: Fixed log errors from Agent queue widget to prevent excessive disk usage
Risk: Low
Reference ID: 13596Change Request: Fix System CouchDB “Delete” action restored in System UI
Risk: Low
Reference ID: 13633Change Request: New ‘Callbacks Requested % of Offered’ Metric in Callback Summary Reports
Risk: Low
Reference ID: 13643Change Request: Improved reliability for screen recording uploads to Azure storage
Risk: Low
Reference ID: 13492Change Request: Fixes to Callback ‘Not Delivered’ and Divert Metrics
Risk: Low
Reference ID: 13355Change Request: Fix intermittent DE call state issues observed for users
Risk: Low
Reference ID: 13508Change Request: Include Chat Transcripts in GDPR Subject Access Requests and Right‑to‑Forget
Risk: Low
Reference ID: 13474Change Request: Fix calls being closed without a required disposition
Risk: Low
Reference ID: 13475Change Request: Fix for stuck agents and concurrency issues during high‑volume agentless callbacks
Risk: Low
Reference ID: 13504Change Request: Fix for missing chat transcript when requeuing chats between agents
Risk: Low
Reference ID: 2272Change Request: Improved email UI to prevent accidental interaction closures
Risk: Low
Reference ID: 9487Change Request: Fix for ‘Unknown Contact’ entries in Recent Calls and All Interactions
Risk: Low
Reference ID: 12547Change Request: Fix random string values in Originator field on Active Contacts dashboard
Risk: Low
Reference ID: 13376Change Request: Fix intermittent disappearance of high‑volume queues on Queue Handling dashboard
Risk: Low
Reference ID: 13375Change Request: Fix chat routing failure for newly created Band 2 and 3 contact centers
Risk: Low
Reference ID: 13330Change Request: Fix Queue Email Signatures Not Added to New and Reply Emails
Risk: Low
Reference ID: 13354Change Request: Fix for live chat sessions when “Offer Chat Transcript” is disabled
Risk: Low
Reference ID: 13409Change Request: Removed 300 record limit on user_lookup sync to BYODB
Risk: Low
Reference ID: 13421Change Request: Add User-Level Filtering to ACD Users Real-Time Dashboard Card
Risk: Low
Reference ID: 13365Change Request: New “Answered % of Non‑Abandoned” summary metric
Risk: Low
Reference ID: 13344IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge