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Operational

CallCorp Contact Center US (BND2) - Operational

100% - uptime
Jun 2026 · 99.650%Jul · 100.00%Aug · 100.00%

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Jun 2026
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Aug 2026

CallCorp Contact Center US (BND3) - Operational

100% - uptime
Jun 2026 · 100.00%Jul · 100.00%Aug · 100.00%

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Jun 2026
Jul 2026
Aug 2026

Notice history

Aug 2026

Maintenance (Minor Release) - CallCorp Contact Center US (BND3)
  • Completed
    August 20, 2026 at 11:00 AMUTC
    Completed
    August 20, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 20, 2026 at 7:00 AMUTC
    In progress
    August 20, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2026 at 3:55 PMUTC
    Planned
    August 19, 2026 at 3:55 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.2 to CallCorp Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday August 20, 2026 03:00 (EDT)
    Start Date and Time: Thursday August 20, 2026 07:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Major Release) - CallCorp Contact Centre US (BND2)
  • Completed
    August 19, 2026 at 8:00 AMUTC
    Completed
    August 19, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 19, 2026 at 2:00 AMUTC
    In progress
    August 19, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 11, 2026 at 5:46 PMUTC
    Planned
    August 11, 2026 at 5:46 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.1 to CallCorp US - BND2
    Impact: Short period of downtime during the window, for contact centers on BND2
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 18th, 2026 10:00 PM (EDT)
    End Date and Time: Tuesday, August 19th, 2026 04:00 AM (EDT)

    This upgrade applies to customers on CallCorp US - BND2 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

Maintenance (Minor Release) - CallCorp Contact Center US (BND3)
  • Completed
    August 13, 2026 at 11:00 AMUTC
    Completed
    August 13, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 13, 2026 at 7:00 AMUTC
    In progress
    August 13, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 11, 2026 at 5:38 PMUTC
    Planned
    August 11, 2026 at 5:38 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.1 to CallCorp US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday August 13, 2026 03:00 AM (EDT)
    End Date and Time: Thursday August 13, 2026 07:00 AM (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Major Release) - CallCorp Contact Centre US (BND3)
  • Completed
    August 05, 2026 at 9:00 AMUTC
    Completed
    August 05, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 05, 2026 at 3:00 AMUTC
    In progress
    August 05, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 31, 2026 at 4:44 PMUTC
    Planned
    July 31, 2026 at 4:44 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.0 to CallCorp US - BND3
    Impact: Short period of downtime during the window, for contact centers on BND3
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 4th 2026, 11:00 PM (EDT)
    End Date and Time: Wednesday, August 5th, 2026 05:00 AM (EDT)

    This upgrade applies to customers on CallCorp US - BND3 only.
    If you are unsure which BND (band) your contact centre uses, please follow these instructions

    RELEASE NOTES:
    https://hub.callcorp.com/support/solutions/articles/35000320980-26-2-release-notes
    (Requires Partner Hub / Support Portal login)

Jul 2026

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)
  • Completed
    July 09, 2026 at 11:00 AMUTC
    Completed
    July 09, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 09, 2026 at 7:00 AMUTC
    In progress
    July 09, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 07, 2026 at 3:49 PMUTC
    Planned
    July 07, 2026 at 3:49 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.1.10 to CallCorp US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday July 9, 2026 03:00 AM (Eastern Time)
    End Date and Time: Thursday July 9, 2026 07:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Jun 2026

Incident - CallCorp Contact Center US (BND2)
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We understand that some agents are still experiencing issues with logging into the environment. For any further login issues please follow these steps

    1. On your keyboard, select ⊞ Win + R, type %appdata%

    2. That will open your file browser. Open up the "Desktop Experience" folder

    3. Delete the "Local Storage" folder

    4. Relaunch desktop experience

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified an issue causing widespread login failures for some agents attempting to access the Agent Experience dashboard. Users may experience timeouts or error messages during the login process that navigate them back to the login screen.

    Please be assured that our team is treating this with the highest priority and working on a fix

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue preventing some agents from logging into the Agent Experience platform. Our engineering team is actively working to identify the root cause and restore access as quickly as possible.

    We sincerely apologize for the disruption

    Engineering teams are investigating

    We will provide updates shortly.

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)
  • Completed
    June 11, 2026 at 7:00 PMUTC
    Completed
    June 11, 2026 at 7:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 11, 2026 at 3:00 PMUTC
    In progress
    June 11, 2026 at 3:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 11, 2026 at 3:00 PMUTC
    Planned
    June 11, 2026 at 3:00 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 24.1.9 to US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None
    Maintenance Window Duration: 4 Hours
    Start Date and Time: Thursday June 11, 2026 03:00 (Eastern Time)
    End Date and Time: Thursday June 11, 2026 07:00 (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, If there are any issues, please ask the agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Jun 2026 to Aug 2026

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