CallCorp - Notice history

Maintenance Type: Planned
Purpose: Deploy full release 25.2 to US - BND2
Impact: Short period of downtime during the window, for contact centers on BND2
Maintenance Window Duration: 6 hours
There may be a period of downtime during this window.

Start Date and Time: Tuesday, July 15th, 2025 10:00 PM (Eastern Time)
End Date and Time: Wednesday, July 16th, 2025 04:00 AM (Eastern Time)

This upgrade applies to customers on US - BND2 only.

If you are unsure which BND (band) your contact center uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Full Release Notes will be sent in due course.

Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.1.14 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 2 hours
Start Date and Time: Wednesday, June 11, 2025 1:00 AM Mountain Time
End Date and Time: Wednesday, June 11, 2025 3:00 AM Mountain Time

There is no downtime expected during this maintenance window

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Changelog:
CCDEV-10815: Fix Not Being Able to Listen to Voicemail on Mobile
CCDEV-10929: Fix CSV Download Error for Dialer Contact Data Report
CCDEV-10958: Fix TransferExternal QueueRule Issue
CCDEV-10911: Filter Agent Legs from Recent Calls Tab
CCDEV-11026: Adding Module Dependency for AI Post Call Module
CR-522: Fix Couch Issues with MS Teams
[MISC]: Add ability to block a number by the diversion phone number

Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.1.13 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 2 hours
Start Date and Time: Thursday, May 29, 2025 1:00 AM Mountain Time
End Date and Time: Thursday, May 29, 2025 3:00 AM Mountain Time

There is no downtime expected during this maintenance window

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Changelog:

• Change Request: Fix Not Being Able to Delete Contacts on Agentless 

• Risk: Low

• Reference ID: 10851

• Change Request: Add Tenant-Level Override for AI Insights

• Risk: Low

• Reference ID: 10445

• Change Request: Fix Callback Being Populated When Callback is Abandoned

• Risk: Low

• Reference ID: 10383

• Change Request: CheckLoggedIn Should Apply Infinitely

• Risk: Low

• Reference ID: 507

• Change Request: Task Channel Enablement

• Risk: Low

• Reference ID: 9520

• Change Request: Enhancement to MassLoadPhoneNumbersAPI

• Risk: Low

• Reference ID: 516

Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.1.11 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 2 hours
Start Date and Time: Thursday, May 15, 2025 12:00 AM Mountain Time
End Date and Time: Thursday, May 15, 2025 2:00 AM Mountain Time

There is no downtime expected during this maintenance window

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Changelog:

• Change Request: Removing Characters from Date/Time Report

• Risk: Low

• Reference ID: 10675

• Change Request: Report Killed Calls in Dialer Contact Report

• Risk: Low

• Reference ID: 10172

• Change Request: Report Discards for Dialer

• Risk: Low

• Reference ID: 2289

• Change Request: Hide Close Button for Scheduled Follow Ups

• Risk: Low

• Reference ID: 10585

• Change Request: Allow for Screen Pops to Persist for Scheduled Follow Ups

• Risk: Low

• Reference ID: 10644

• Change Request: Change Preview Dialer to Key Off of IDs

• Risk: Medium

• Reference ID: 10645

• Change Request: Allow Scheduled Follow Ups to have Preview Timeout

• Risk: Low

• Reference ID: 10658

• Change Request: Hide Direct Line Numbers in Main Phone Number Grid

• Risk: Low

• Reference ID: 497

• Change Request: Add Comments Column to Evaluation Details Grid

• Risk: Low

• Reference ID: 10519