Notice history

Maintenance (Full Release) - CallCorp Contact Centre US (BND3)

Completed
April 02, 2025 at 6:00 AM
Completed
April 02, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
April 02, 2025 at 2:00 AM
In progress
April 02, 2025 at 2:00 AM
Maintenance is now in progress
Planned
April 02, 2025 at 2:00 AM
Planned
April 02, 2025 at 2:00 AM
Maintenance Type: Planned
Purpose: Deploy full release 25.1 to US - BND3
Impact: Short period of downtime during the window, for contact centers on BND3
Maintenance Window Duration: 4 hours
There may be a period of downtime during this window.
Start Date and Time: Tuesday, April 1, 2025 8:00 PM (Mountain Time)
End Date and Time: Wednesday, April 2, 2025 12:00 AM (Mountain Time)
This upgrade applies to customers on US - BND3 only.
If you are unsure which BND (band) your contact center uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

No notices reported this month

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)

Completed
February 27, 2025 at 11:00 AM
Completed
February 27, 2025 at 11:00 AM
Maintenance has completed successfully
In progress
February 27, 2025 at 7:00 AM
In progress
February 27, 2025 at 7:00 AM
Maintenance is now in progress
Planned
February 27, 2025 at 7:00 AM
Planned
February 27, 2025 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor maintenance release 24.3.18 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Thursday February 27, 2025 1:00 AM Central Time
End Date and Time: Thursday February 27, 2025 5:00 AM Central Time

There is no downtime expected during this maintenance window

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Changelog:
CCDEV-9256 Email auto-responses don't honour manual From: setting
CCDEV-9243 Screenpop parameter Call.SessionId not available for outbound calls
CCDEV-8687 Handle Post Answer ringing event
CCDEV-6351 Can only use Copy action once in emails.
CCDEV-9315 PBX call can route to agent during preview dialer preview

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)

Completed
February 12, 2025 at 9:00 AM
Completed
February 12, 2025 at 9:00 AM
Maintenance has completed successfully
In progress
February 12, 2025 at 7:00 AM
In progress
February 12, 2025 at 7:00 AM
Maintenance is now in progress
Planned
February 12, 2025 at 7:00 AM
Planned
February 12, 2025 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor maintenance release 24.3.17 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 120 minutes
Start Date and Time: Wednesday February 12, 2025 12:00 am (MST)
End Date and Time: Wednesday February 12, 2025 2:00 am (MST)
There is no downtime expected during this maintenance window

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge
Changelog:
CCDEV-9139: Fix Call Evaluation Data Intermittently Not Saving
CCDEV-8855: Fix Survey Reporting
CCDEV-9001: Update Data for Calabrio WFM
CCDEV-9027: Fix Date Changes for Evaluations
CCDEV-8853: Fix Auto Answer Routing to AE

CallCorp - Notice history