CallCorp - Notice history

All systems operational

Service Status
To subscribe to this status page, please Contact Support
Or use our API to pull updates to a page of your own
Operational

CallCorp Contact Center US (BND2) - Operational

100.00% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 100.00%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

CallCorp Contact Center US (BND3) - Operational

99.897% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 99.698%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Notice history

View current status

Oct 2026

OCT15
Maintenance (Minor Release) - CallCorp Contact Center US (BND3)
Planned7:00 AM – 7:00 AMUTC
  • Planned
    October 13, 2026 at 7:03 PMUTC
    Planned
    October 13, 2026 at 7:03 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.5 to CallCorp Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday October 15, 2026 03:00 AM (EDT)
    End Date and Time: Thursday October 15, 2026 07:00 AM (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Incident - CallCorp Contact Center US (BND3)
ResolvedMajor outage1 hour 9 minutes
  • Resolved
    UTC
    Resolved

    This incident has been fully resolved.

  • Monitoring
    UTC
    Monitoring

    This issue is now resolved. We are monitoring the platform, for stability.
    Some contact centers may see stuck interactions - if requeuing these fails, they will need to be cleared.

  • Identified
    UTC
    Identified

    The platform is now back in a good state.
    We are carrying out some cleanups which should rectify any remaining issues.

  • Investigating
    UTC
    Investigating

    We are aware of a technical issue which may impact your service on CallCorp US (BND3) .
    Agents may be unable to handle calls.

    Engineering teams are investigating
    We will provide updates shortly.

Incident - CallCorp Contact Center US (BND3)
ResolvedMajor outage1 hour 4 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved and clean up work has been completed.
    If any agents are still experiencing issues, please ask them to log out of the platform completely, and log back in.
    We will continue to monitor the platform.

  • Monitoring
    UTC
    Monitoring

    The original incident is believed to be resolved.
    Engineers are now performing a cleanup of login sessions so that agents can log in again.
    We will confirm when this is complete.

  • Investigating
    UTC
    Investigating

    We are aware of a technical issue which may impact your service on US (BND3) .

    Agents may be having difficulty using Agent Experience and Desktop Experience

    Some calls may not be connecting

    Engineering teams are investigating

    We will provide updates shortly.

OCT9
Maintenance (Minor Release) - CallCorp Contact Center US (BND2)
CompletedMaintenance4 hours
  • Completed
    October 09, 2026 at 11:00 AMUTC
    Completed
    October 09, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 09, 2026 at 7:00 AMUTC
    In progress
    October 09, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 08, 2026 at 6:13 PMUTC
    Planned
    October 08, 2026 at 6:13 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.5 to CallCorp US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Friday October 9, 2026 03:00 (EDT)
    End Date and Time: Friday October 9, 2026 07:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

OCT1
Maintenance (Minor Release) - CallCorp Contact Center US (BND3)
CompletedMaintenance4 hours
  • Completed
    October 01, 2026 at 11:00 AMUTC
    Completed
    October 01, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 01, 2026 at 7:00 AMUTC
    In progress
    October 01, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 29, 2026 at 6:28 PMUTC
    Planned
    September 29, 2026 at 6:28 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.4 to CallCorp US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday October 1st, 2026 03:00 (EDT)
    End Date and Time: Thursday October 1st, 2026 07:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Sep 2026

SEP24
Maintenance (Minor Release) - CallCorp Contact Center US (BND2)
CompletedMaintenance4 hours
  • Completed
    September 24, 2026 at 12:00 PMUTC
    Completed
    September 24, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progress
    September 24, 2026 at 8:00 AMUTC
    In progress
    September 24, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 21, 2026 at 8:02 PMUTC
    Planned
    September 21, 2026 at 8:02 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.4 to CallCorp Contact Center US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 24, 2026 04:00 (EDT)
    End Date and Time: Thursday September 24, 2026 08:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

SEP10
Maintenance (Minor Release) - CallCorp Contact Center US (BND2)
CompletedMaintenance4 hours
  • Completed
    September 10, 2026 at 11:00 AMUTC
    Completed
    September 10, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 10, 2026 at 7:00 AMUTC
    In progress
    September 10, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Update
    September 03, 2026 at 6:22 AMUTC
    Update
    September 03, 2026 at 6:22 AMUTC

    Due to circumstances beyond our control, the update of CallCorp Contact Center US BND2 to 26.2.3 has been postponed until September 10th, at the same time. Sorry for any inconvenience.

  • Planned
    September 02, 2026 at 10:03 AMUTC
    Planned
    September 02, 2026 at 10:03 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.3 to CallCorp Contact Center US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 10, 2026 3:00 AM (Eastern Time)
    End Date and Time: Thursday September 10, 2026 7:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

SEP10
Maintenance (Minor Release) - CallCorp Contact Center US (BND3)
CompletedMaintenance4 hours
  • Completed
    September 10, 2026 at 11:00 AMUTC
    Completed
    September 10, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • Update
    September 08, 2026 at 4:19 PMUTC
    Update
    September 08, 2026 at 4:19 PMUTC

    Please note the date for BND3 has been moved back to September 10th again at the same time.
    This is so that both BND2 and BND3 can be upgraded on the same date.
    Sorry for any inconvenience.

  • Update
    September 03, 2026 at 6:27 AMUTC
    Update
    September 03, 2026 at 6:27 AMUTC

    Due to circumstances beyond our control, the update of CallCorp Contact Center US BND3 to 26.2.3 has been postponed until September 17th, at the same time. Sorry for any inconvenience.

  • Planned
    September 02, 2026 at 10:07 AMUTC
    Planned
    September 02, 2026 at 10:07 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.3 to CallCorp Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 10, 2026 3:00 AM (Eastern Time)
    End Date and Time: Thursday September 10, 2026 7:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Aug 2026

AUG20
Maintenance (Minor Release) - CallCorp Contact Center US (BND3)
CompletedMaintenance4 hours
  • Completed
    August 20, 2026 at 11:00 AMUTC
    Completed
    August 20, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 20, 2026 at 7:00 AMUTC
    In progress
    August 20, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2026 at 3:55 PMUTC
    Planned
    August 19, 2026 at 3:55 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.2 to CallCorp Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday August 20, 2026 03:00 (EDT)
    Start Date and Time: Thursday August 20, 2026 07:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

AUG19
Maintenance (Major Release) - CallCorp Contact Centre US (BND2)
CompletedMaintenance6 hours
  • Completed
    August 19, 2026 at 8:00 AMUTC
    Completed
    August 19, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 19, 2026 at 2:00 AMUTC
    In progress
    August 19, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 11, 2026 at 5:46 PMUTC
    Planned
    August 11, 2026 at 5:46 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.1 to CallCorp US - BND2
    Impact: Short period of downtime during the window, for contact centers on BND2
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 18th, 2026 10:00 PM (EDT)
    End Date and Time: Tuesday, August 19th, 2026 04:00 AM (EDT)

    This upgrade applies to customers on CallCorp US - BND2 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

AUG13
Maintenance (Minor Release) - CallCorp Contact Center US (BND3)
CompletedMaintenance4 hours
  • Completed
    August 13, 2026 at 11:00 AMUTC
    Completed
    August 13, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 13, 2026 at 7:00 AMUTC
    In progress
    August 13, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 11, 2026 at 5:38 PMUTC
    Planned
    August 11, 2026 at 5:38 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.1 to CallCorp US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday August 13, 2026 03:00 AM (EDT)
    End Date and Time: Thursday August 13, 2026 07:00 AM (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

AUG5
Maintenance (Major Release) - CallCorp Contact Centre US (BND3)
CompletedMaintenance6 hours
  • Completed
    August 05, 2026 at 9:00 AMUTC
    Completed
    August 05, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 05, 2026 at 3:00 AMUTC
    In progress
    August 05, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 31, 2026 at 4:44 PMUTC
    Planned
    July 31, 2026 at 4:44 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.0 to CallCorp US - BND3
    Impact: Short period of downtime during the window, for contact centers on BND3
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 4th 2026, 11:00 PM (EDT)
    End Date and Time: Wednesday, August 5th, 2026 05:00 AM (EDT)

    This upgrade applies to customers on CallCorp US - BND3 only.
    If you are unsure which BND (band) your contact centre uses, please follow these instructions

    RELEASE NOTES:
    https://hub.callcorp.com/support/solutions/articles/35000320980-26-2-release-notes
    (Requires Partner Hub / Support Portal login)

Previous

Aug 2026 to Oct 2026

Next

Status  -  Support  -  Hub  -  CallCorp Home