Notice history

Operational

Feb 2026

Mar 2026

Apr 2026

Feb 2026

Mar 2026

Apr 2026

Apr 2026

Maintenance (Major Release) - CallCorp Contact Centre US (BND2)

Completed
April 15, 2026 at 8:00 AM
Completed
April 15, 2026 at 8:00 AM
Maintenance has completed successfully
In progress
April 15, 2026 at 2:00 AM
In progress
April 15, 2026 at 2:00 AM
Maintenance is now in progress
Planned
April 15, 2026 at 2:00 AM
Planned
April 15, 2026 at 2:00 AM
Maintenance Type: Planned
Purpose: Deploy major release 26.1 to US - BND2
Impact: Short period of downtime during the window, for contact centers on BND2
Maintenance Window Duration: 6 hours
There may be a period of downtime during this window.
Start Date and Time: Tuesday, April 14th, 2026 10:00 PM (Eastern Time)
End Date and Time: Wednesday, April 15th, 2026 04:00 AM (Eastern Time)
This upgrade applies to customers on US - BND2 only.

Mar 2026

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)

Completed
March 19, 2026 at 12:00 PM
Completed
March 19, 2026 at 12:00 PM
Maintenance has completed successfully
In progress
March 19, 2026 at 8:00 AM
In progress
March 19, 2026 at 8:00 AM
Maintenance is now in progress
Planned
March 19, 2026 at 8:00 AM
Planned
March 19, 2026 at 8:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 25.3.14 to CallCorp US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Thursday March 19 2026 02:00 AM Mountain Time
End Date and Time: Thursday March 19 2026 06:00 AM Mountain Time
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CallCorp Contact Center US (BND2)

Completed
March 15, 2026 at 3:00 AM
Completed
March 15, 2026 at 3:00 AM
Maintenance has completed successfully
In progress
March 14, 2026 at 11:00 PM
In progress
March 14, 2026 at 11:00 PM
Maintenance is now in progress
Planned
March 14, 2026 at 11:00 PM
Planned
March 14, 2026 at 11:00 PM
Maintenance Type: Planned
Purpose: Deploy minor maintenance to US - BND2
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Saturday May 14, 2026 23:00 (GMT)
End Date and Time: Sunday May 15, 2026 03:00 (GMT)
There is no downtime expected during this maintenance window
Changelog:
This is an emergency maintenance to address recent incidents.

Minor Release Features

NOTE: This changelog is subject to alteration.

Maintenance (Major Release) - CallCorp Contact Centre US (BND2)

Completed
March 06, 2026 at 12:00 PM
Completed
March 06, 2026 at 12:00 PM
Maintenance has completed successfully
In progress
March 06, 2026 at 8:00 AM
In progress
March 06, 2026 at 8:00 AM
Maintenance is now in progress
Planned
March 06, 2026 at 8:00 AM
Planned
March 06, 2026 at 8:00 AM
Maintenance Type: Planned
Purpose: Deploy major release 25.3.13 to US - BND2
Impact: Short period of downtime during the window, for contact centres on BND2
Maintenance Window Duration: 4 hours
There may be a period of downtime during this window.
Start Date and Time: Friday, March 6th, 2026 01:00 AM (Mountain Time)
End Date and Time: Friday, March 6th, 2026 05:00 AM (Mountain Time)
This upgrade applies to customers on US - BND2 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Resolved
March 05, 2026 at 1:53 PM
Resolved
March 05, 2026 at 1:53 PM
This incident has been resolved.
Agents may need to log out, close the Desktop Experience, and log back in again.
Investigating
March 05, 2026 at 1:01 PM
Investigating
March 05, 2026 at 1:01 PM
We are aware of a technical issue which may impact your service on US (BND3) .
Agents using the Desktop Experience application may be experiencing issues logging in where the contact center is on BND3.
As a workaround, use the Agent Experience (Start Session)
Engineering teams are investigating
We will provide updates shortly.

Feb 2026

Resolved
February 28, 2026 at 7:33 PM
Resolved
February 28, 2026 at 7:33 PM
This incident has been resolved. Root Cause Analysis reports will be issued via support tickets.
Monitoring
February 28, 2026 at 6:33 PM
Monitoring
February 28, 2026 at 6:33 PM
bnd2 has now been stabilised and everything should be working ok.
Engineers are continuing to monitor and establish the root cause.
Identified
February 28, 2026 at 6:11 PM
Identified
February 28, 2026 at 6:11 PM
Engineers are still investigating this issue. We will have an update shortly.
Investigating
February 28, 2026 at 5:38 PM
Investigating
February 28, 2026 at 5:38 PM
We are aware of a technical issue which may impact your service on US (BND2) .
Users may find issues with the Agent and Desktop Experiences, and / or slow response times.
Engineering teams are investigating
We will provide updates shortly.

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)

Update
February 19, 2026 at 11:28 AM
Update
February 19, 2026 at 11:28 AM
Due to a technical issue, this maintenance work has NOT been completed.
A new date will be notified in due course.
Completed
February 19, 2026 at 11:00 AM
Completed
February 19, 2026 at 11:00 AM
Maintenance has completed successfully
In progress
February 19, 2026 at 7:00 AM
In progress
February 19, 2026 at 7:00 AM
Maintenance is now in progress
Planned
February 19, 2026 at 7:00 AM
Planned
February 19, 2026 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 25.3.12 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Thursday February 19 00:00 (Mountain Time)
End Date and Time: Thursday February 19 04:00 (Mountain Time)
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)

Completed
February 05, 2026 at 9:00 AM
Completed
February 05, 2026 at 9:00 AM
Maintenance has completed successfully
In progress
February 05, 2026 at 7:00 AM
In progress
February 05, 2026 at 7:00 AM
Maintenance is now in progress
Planned
February 05, 2026 at 7:00 AM
Planned
February 05, 2026 at 7:00 AM
Maintenance Type: Planned
Purpose: Deploy minor release 24.3.11 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 2 hours
Start Date and Time: Thursday February 4, 2026 12:00 AM Mountain Time
End Date and Time: Thursday February 4, 2026 02:00 AM Mountain Time
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Feb 2026 to Apr 2026

CallCorp - Notice history

All systems operational

Notice history

Apr 2026

Mar 2026

Feb 2026