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Operational

CallCorp Contact Center US (BND2) - Operational

100% - uptime
Apr 2026 · 100.00%May · 100.00%Jun · 99.650%

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CallCorp Contact Center US (BND3) - Operational

100% - uptime
Apr 2026 · 100.00%May · 100.00%Jun · 100.00%

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Apr 2026
May 2026
Jun 2026

Notice history

Jun 2026

Incident - CallCorp Contact Center US (BND2)
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We understand that some agents are still experiencing issues with logging into the environment. For any further login issues please follow these steps

    1. On your keyboard, select ⊞ Win + R, type %appdata%

    2. That will open your file browser. Open up the "Desktop Experience" folder

    3. Delete the "Local Storage" folder

    4. Relaunch desktop experience

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified an issue causing widespread login failures for some agents attempting to access the Agent Experience dashboard. Users may experience timeouts or error messages during the login process that navigate them back to the login screen.

    Please be assured that our team is treating this with the highest priority and working on a fix

  • Investigating
    Investigating

    We are currently investigating an issue preventing some agents from logging into the Agent Experience platform. Our engineering team is actively working to identify the root cause and restore access as quickly as possible.

    We sincerely apologize for the disruption

    Engineering teams are investigating

    We will provide updates shortly.

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)
  • Completed
    June 11, 2026 at 7:00 PM
    Completed
    June 11, 2026 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    June 11, 2026 at 3:00 PM
    In progress
    June 11, 2026 at 3:00 PM
    Maintenance is now in progress
  • Planned
    June 11, 2026 at 3:00 PM
    Planned
    June 11, 2026 at 3:00 PM

    Maintenance Type: Planned
    Purpose: Deploy minor release 24.1.9 to US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None
    Maintenance Window Duration: 4 Hours
    Start Date and Time: Thursday June 11, 2026 03:00 (Eastern Time)
    End Date and Time: Thursday June 11, 2026 07:00 (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, If there are any issues, please ask the agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

May 2026

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)
  • Completed
    May 28, 2026 at 11:00 AM
    Completed
    May 28, 2026 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    May 28, 2026 at 7:00 AM
    In progress
    May 28, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 28, 2026 at 7:00 AM
    Planned
    May 28, 2026 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.1.8 to CallCorp US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday May 28, 2026 03:00 (Eastern Time)
    Start Date and Time: Thursday May 28, 2026 07:00 (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CallCorp Contact Center US (BND2 + BND3)
  • Completed
    May 14, 2026 at 11:00 AM
    Completed
    May 14, 2026 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    May 14, 2026 at 7:00 AM
    In progress
    May 14, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 14, 2026 at 7:00 AM
    Planned
    May 14, 2026 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.1.7 to CallCorp US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday May 14, 2026 03:00 (US Eastern Time)
    Start Date and Time: Thursday May 14, 2026 07:00 (US Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Major Release) - CallCorp Contact Centre US (BND3)
  • Completed
    May 06, 2026 at 8:00 AM
    Completed
    May 06, 2026 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    May 06, 2026 at 2:00 AM
    In progress
    May 06, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    May 06, 2026 at 2:00 AM
    Planned
    May 06, 2026 at 2:00 AM

    Maintenance Type: Planned
    Purpose: Deploy major release 26.1 to US - BND3
    Impact: Short period of downtime during the window, for contact centers on BND3
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, May 5th, 2026 10:00 PM (Eastern Time)
    End Date and Time: Wednesday, May 6th, 2026 04:00 AM (Eastern Time)

    This upgrade applies to customers on US - BND3 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Apr 2026

Maintenance (Minor Release) - CallCorp Contact Center US (BND2)
  • Completed
    April 25, 2026 at 8:00 AM
    Completed
    April 25, 2026 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    April 25, 2026 at 7:00 AM
    In progress
    April 25, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    April 25, 2026 at 7:00 AM
    Planned
    April 25, 2026 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor release to US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 60 minutes
    Start Date and Time: Saturday April 25, 2026 07:00 (GMT)
    End Date and Time: Saturday April 25, 2026 08:00 (GMT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Major Release) - CallCorp Contact Centre US (BND2)
  • Completed
    April 15, 2026 at 8:00 AM
    Completed
    April 15, 2026 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    April 15, 2026 at 2:00 AM
    In progress
    April 15, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    April 15, 2026 at 2:00 AM
    Planned
    April 15, 2026 at 2:00 AM

    Maintenance Type: Planned
    Purpose: Deploy major release 26.1 to US - BND2
    Impact: Short period of downtime during the window, for contact centers on BND2
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, April 14th, 2026 10:00 PM (Eastern Time)
    End Date and Time: Wednesday, April 15th, 2026 04:00 AM (Eastern Time)

    This upgrade applies to customers on US - BND2 only.

Apr 2026 to Jun 2026

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